Maestro is a business platform for small businesses: email marketing (campaigns, lists, forms and automations), a CRM (contacts, companies, deals and tasks), AI-assisted drafting, scheduling with a public booking page, and related tools. When you create a workspace, you get a private, isolated tenant of the platform for your business.

These terms are an agreement between you (and the business you represent) and Ayres Capital Enterprises LTD. (“we”, “us”), the Canadian company that operates Maestro. Maestro is a Player Piano AI product. By creating a workspace or using the service you agree to these terms and to our Privacy Policy.

You must give accurate account information and keep your password secure. You are responsible for everything done in your workspace by you and by the team members you invite. One person or business may operate multiple workspaces; each workspace is separate and carries its own plan.

Maestro sends real email to real people, so this section is enforced strictly. You agree that you will:

• Comply with Canada’s Anti-Spam Legislation (CASL) and every other anti-spam law that applies to your recipients (such as CAN-SPAM and GDPR). You are responsible for having valid consent — express or implied under CASL — for every address you email through Maestro.
• Never import or email purchased, rented, scraped or traded lists. Only people who actually asked to hear from your business.
• Keep the unsubscribe mechanism intact. Maestro adds a working unsubscribe link and honours it automatically; circumventing it is a breach of these terms.
• Use your real identity as the sender, with a real mailing address in the footer, and not send content that is illegal, deceptive, or harmful.

We may suspend sending, or suspend or terminate a workspace, if its mail generates unusual bounce or complaint rates or otherwise appears to violate this section. Where practical we will warn you first.

Your workspace data — your contacts, subscribers, campaigns, templates, knowledge base and settings — belongs to you. We only use it to run the service for you (see the Privacy Policy for details, including the service providers we rely on). You are responsible for having the right to upload the data you put into Maestro, including the legal basis to contact the people in it.

Export: you can export your audience and contact data from the app as CSV at any time. If your workspace is closed, ask us within 30 days and we will provide an export before deletion.

Maestro’s AI features (newsletter drafting, reply drafting, sequence drafting and similar) produce drafts for your review — nothing AI-written is sent to anyone until a human in your workspace approves and sends it. You are responsible for reviewing AI drafts before sending; AI output can be wrong. AI usage is metered per plan.

Maestro is a paid subscription, billed per workspace in US dollars at the pricing posted at maestro.playerpiano.ai. New workspaces on the entry plan start with a 14-day free trial; you will not be charged until the trial ends. You can cancel at any time, effective at the end of the current billing period. Fees already paid are non-refundable except where the law requires otherwise. We may change pricing with at least 30 days’ notice.

You can close your workspace at any time. We may suspend or terminate a workspace for breach of these terms (especially section 3), for non-payment, or if we must for legal or security reasons. After termination we retain workspace data briefly for export (section 4) and then delete it in the ordinary course, except records we must keep by law.

Maestro is provided “as is” and “as available”. We work hard to keep it reliable, but we do not guarantee uninterrupted service, that every email will be delivered, or that AI output will be accurate. To the maximum extent the law allows: we are not liable for indirect, incidental, special or consequential damages, or lost profits or data; and our total liability for any claim related to the service is limited to the fees you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited under applicable law.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Disputes will be resolved in the courts of Ontario, sitting in Toronto.

We may update these terms as the service evolves. For material changes we will give notice in the app or by email before they take effect; continuing to use Maestro after that means you accept the updated terms.

Questions? Email maestro@playerpiano.ai — Ayres Capital Enterprises LTD., Toronto, Ontario, Canada.